She understands both the fault and the person.
Based in Lilongwe, Tariro brings together systems administration and customer relations: the infrastructure behind an organisation's operations, and the conversations through which people seek support.
What she does
Managing an organisation's technology, and supporting the people who depend on it.
Systems administration
Keeping the infrastructure behind the working day running
Email services on Linux and Windows web servers, server administration and website maintenance.
- Email services
- Linux web servers
- Windows web servers
- Website maintenance
Database management
The information an organisation runs on, administered with care
Database administration for the records and systems that daily operations depend on.
- Database administration
- Server administration
Technical support
Clear help when something stops working
Help desk support and hardware and software troubleshooting, with an explanation of what happens next.
- Help desk
- Hardware troubleshooting
- Software troubleshooting
Client relations
Service shaped by what customers actually experience
Working with corporate and SME customers on technical issues, service quality assessments, customer retention and reporting on client concerns.
- Corporate clients
- SME clients
- Service quality
- Retention
Where ICT becomes personal
Everyday ICT
What happens when technology stops working
- The problem
An email will not send. A connection drops in the middle of the working day.
- The person
Behind the fault, someone is waiting.
A customer who needs the problem understood, and help to resolve it.
- What happens next
Tariro finds the cause, fixes it, and explains what happens next.
So the person can get back to their work, and the organisation keeps running.
Experience
Current role · July 2024 to present
ICT and Systems Manager
Shake Solutions
Tariro returned to Shake Solutions to lead its ICT and systems, bringing her technical and customer-facing experience into the same role.
What she brings to the role
- Systems administration
- Database management
- Technical support
- Client relations
How she got here
- Foundation
Management Information Systems
Diploma, Malawi College of Accountancy. Bachelor of Science, University of Malawi, The Polytechnic.
- First experience
Internship and part-time consultancy
IT support, server administration and website maintenance.
- Technical depth
Shake Solutions
Email services, Linux and Windows web servers, database administration and help desk support.
- Client focus
Globe Internet
Corporate and SME customers: troubleshooting, service quality assessments, customer retention and reporting on client concerns.
- July 2024
Back to Shake Solutions as ICT and Systems Manager
The approach
Clear explanations
A technical explanation should help someone understand what happens next.
Feedback that shapes service
Customer feedback should inform how a service is delivered.
Systems that support the work
Systems management should support the work an organisation needs to do.
Get in touch
